Firstly, to create some peace of mind – all of our products come complete with full manufacturers guarantees and warranties. We are also parts and service agents for our brands and all sales are protected under the NZ consumer guarantees act.

In the event of a potential refund for whatever reason however, here are some notes.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed with a 20% restocking fee plus any shipping charges that have been incurred, and a credit will automatically be applied to your credit card or original method of payment within 5 working days. Alternatively, we may offer you a store credit against your account.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@turfrey.co.nz and send your item to a Turfrey branch.

Shipping
To return your product, you should arrange delivery of your product to a Turfrey branch.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We require you to ensure we receive your returned item.