Fires & BBQs Free Shipping NZ important notes:
Free Shipping NZ Wide excludes rural delivery addresses – additional charges apply for Rural Delivery & Waiheke Island. Any town or city business address can be provided as an alternative to the extra fee.
To ensure you receive your order, especially if it is a large item, we recommend providing a delivery address where you are present during regular business hours, such as an office address or home address if someone is available. Please also provide a delivery contact cellphone number for all orders.
New Zealand Delivery Schedule
We deliver on business days (Monday to Friday, excluding Public Holidays). Orders placed on weekends and public holidays will be dispatched the next working day.
Estimated Delivery Time Frames:
North Island 5 – 7 working days
South Island 7 – 10 working days
Delivery is calculated based on weight and region. Some items state free delivery (non rural). Free pick-up from any of our branch locations is another delivery option.
Track Your Order
We can provide tracking details on request – please email firstname.lastname@example.org.
If you haven’t received your order within the estimated delivery time frame, please email email@example.com or call 0800 182 182 during business hours.
If you are not home or access is blocked (e.g. security gates preventing entry), the courier will leave a card requesting that you contact the courier company to reschedule delivery.
Items Damaged in Transit
Please ensure you thoroughly check over any items we deliver to you on arrival. Do not sign with the courier or freight company representative for any damaged goods. Instead, note in the place of the signature that the goods are damaged. You will need to notify us within 24 hours of any damage to your delivery in order for us to arrange an exchange. Please immediately email your contact details, along with photographs of the damage, to firstname.lastname@example.org.